Case Study: Hometown Health Lands Early HEDIS Submission with Affinitē QI

In healthcare, intangibles are as important as tangibles.

And Hometown Health was looking for a partner as committed to care as they are.

Of course, health plans want to give their members and providers the best experiences they can deliver. And members want plans that meet their needs and have their backs. Since 1988, Nevadans have trusted Hometown Health to do both those things.

With more than 140,000 members throughout the state of Nevada and deep roots in each community it serves, Hometown Health offers a wide range of health plans to employers, individuals and families, and Medicare enrollees. They also prioritize the health and wellness of all Nevadans, donating over $1 million every year to provide free health and health education resources in the communities they serve. To the compassionate team at Hometown Health, making a genuine difference in the health and well-being of every community they serve is their mission, but in many ways, it’s also their calling – and the secret of their success.

So they were understandably nervous about switching quality improvement platforms in early 2020. What they had wasn’t quite what they needed, but would a new solution be even more complicated with less capability function at their scale? Could it offer more depth of analytics with fewer steps in the process? Would turnaround times improve? Would their new resource team be more accessible…or even less?

Was the risk of change worth the potential benefits?

Hometown Health of course needed a quality improvement (QI) solution that measured up to its sales pitch, but they also needed a partner that spoke their language at the most human levels: responsive, compassionate, transparent, willing to walk the road beside them, as well as walk a mile in their shoes – and the shoes of their stakeholders.

With that in mind, Hometown Health was looking for a new QI partner that gave them the same level of commitment they give to their communities.

A young technology company with impressively deep and vast HEDIS experience.

What excited Savannah Gonsalves, RN, MHA, Hometown Health Quality Manager, about Vital Data Technology (VDT) was not just the robust, yet uncomplicated interface of the QI product, but also who they are: